PARKING AND SPEED IN THE YARD

Each company vehicle has its allocated bay in the Yard, and when a vehicle is taken, your own vehicle (if you have one) should be parked in that allocated space. We fully understand that space within the Yard is extremely limited so it is important that where possible, you park in your allocated bay if this is vacant. This is company policy, and it is important that all other spaces are kept for non-driving staff (office, workshop) and also visitors.

It is CRITCALLY important that speed is kept to an absolute minimum whilst in the Yard, and priority should always be given to any vehicles attempting to reverse and/or complete a manoeuvre. As a professional courtesy, please help your fellow colleagues if they are going to to manoeuvre a vehicle. Remember and agree on any signals before proceeding with this. It is always good practice to use high visibility vests that are in the drivers room, especially with the darker nights.

BEING A RESPECTFUL DRIVER

It is vitally important to remember that as soon as you sit in that drivers seat and pull that SAX uniform on, you are representing the company and its reputation. Remember the branded logo on the side of the coach that you are being trusted to represent - particularly as you are on camera!

The Highway Code must be followed strictly as you would when driving your own vehicle.

https://www.gov.uk/guidance/the-highway-code

Please also be mindful of where you park your coach when you are not with your clients. With checking legality of where you are parking, you should also be respectful to residents around you. Although parking a large coach outside someones front window may not be illegal, it is disrespectful and may warrant some complaints from members of the public.

WORK DRESS CODE

The dress code for work is smart casual. If you are on golf transfers, or a golf tour, it is absolutely encouraged/recommended to wear golfing gear. Under some circumstances, you will be provided with tour operator specific clothing, and this should be worn when on that specific tour. If you are providing conference transport, a shirt and tie should be worn. It should be reminded that trainers, jeans and shorts are not permitted to be worn under any circumstances.

LITTER AND DRIVERS AREA

There are landfill, glass, and cardboard bins situated next to the wash bay. Where possible, we ask that any rubbish is emptied and recycled of appropriately prior to your return to the Yard. It is important recycling is done correctly and that bins are not contaminated - each bin is clearly marked with what should and shouldn't be put in them. In the past, there have been significant clean-up operations take place due to rubbish being thrown over the fence into private land. This is unacceptable, and as a result, CCTV has increased. Anyone found to be littering anywhere in the Yard will be met with disciplinary action. In addition, all drivers will be allocated a locker in the drivers room. Any important paperwork will be put there - such as allocations, letters, airport signs etc. You should be reminded that it is the law that there should be no smoking/vaping in the building anywhere.

OFFICE HOURS

Monday to Friday 07.00AM - 19.00PM

Saturday - CLOSED

Sunday - CLOSED

Office Hours for Summer 2025 will be:

Monday to Friday 07.00AM - 20.00PM

Saturday - 07.00AM - 11.30AM

Sunday - CLOSED

EMERGENCIES OUTSIDE OFFICE HOURS (19.00PM - 07.00AM)

Implemented at the beginning of 2024, if you have an emergency/urgent or timely query, you should contact the on-call number which remains the same for the whole year - 07483 428318. "Outside office hours", is between the hours of 19.00PM and 07.00AM.

Only this number should be contacted, if your situation is an emergency or if the company needs immediate notification of something.    It is reiterated that any requests to take vehicles home out of office hours will be denied unless there has been a good reason to do in a manner that benefits the company. Any less urgent queries will be dealt with upon our return to the office the following workday.

Office staff members mobiles should no longer be contacted for work purposes.

HOLIDAY REQUESTS

Any holiday requests should be submitted formally, and in writing and put in the Holiday Forms tray on Abby's desk in the office. Holiday request forms can be found in the driver room trays. As much notice as possible should be given for annual leave. The holiday year runs from 1 May till 30 April.

ALLOCATIONS

Driver allocations are normally sent out on a Thursday and the period of which the allocations goes to will change regularly due to various changes outwith the office's control. Allocations will be sent out via email to the address provided to the company, and a paper copy will be put in your allocated locker. Any potential discrepancies should be flagged to the office immediately, however, dates you cannot work must  be flagged well in advance, and prior to allocations being sent to you.

CLIENTS LOST PROPERTY

If any items of luggage, clothing etc has been lost or misplaced by your group, please get in touch with the office as we may be able to arrange for this to be taken to the clients by another staff member, or alternatively we may be able to arrange for this through a forwarding company.

In addition to the above, if any drivers have mistakenly left something on board a vehicle they are no longer using, the office should be made aware so that we can arrange for the owner to collect.